COMPLIANCE WITH PRIVACY LEGISLATION
COLLECTION OF PERSONAL INFORMATION
Personal information is generally defined as information or an opinion that can identify a person. This information could include information such as your name, postal or email address, date of birth, image and financial details. The type of personal information that we may collect from you will depend on the dealings you may have with us. If it is reasonable or practical to do so, we collect your personal information from you directly when you enter into arrangements with us. Depending on the purposes for which we collect your personal information, in some instances we may collect your personal information from third parties.
We may also have obligations to maintain records for the Queensland Office of Liquor and Gaming Regulation.
USE OF PERSONAL INFORMATION
- The general purposes for which we may collect and hold your personal information (and share that information with related companies or organisations who provide services to us) are:
- to provide you with the information, product or service that you have requested;
- to manage and administer a product or service to you on an ongoing basis;
- to manage and administer a contract with you on an ongoing basis;
- to promote safety and security on our site;
- to provide you with regular updates of the status of our projects, products and services;
- to comply with any obligations that we may have under laws that apply to our business or to meet reasonable requests from regulatory bodies which regulate our business.
Destination Gold Coast Consortium may use the information we collect about you to keep you informed about our projects, products and services and to enable third parties with whom we have a relationship to engage with you regarding our projects, products and services.
Information about the way and frequency with which you use our services may also be used by us for the purposes of quality control and to develop and improve the communication and engagement we are able to offer to you regarding our projects, products and services.
If you elect not to provide personal information to us, we may not be able to provide you with some or all of the services you wish to obtain or that we would otherwise provide.
DISCLOSURE OF PERSONAL INFORMATION
We may disclose your personal information where we are required or authorised to do so by or under law or where the disclosure is reasonably necessary to enforce the law or for enforcement related activities conducted by, or on behalf of, an enforcement body.
This may occur under the laws that apply to our business, for example, where a regulatory authority requests information from us. This includes obligations that we may have under the Casino Control Act 1982 (Qld) and in connection with our obligations relating to our projects.
We may also disclose personal information where required or authorised by law to or, to meet a reasonable request from, a range of regulatory and other bodies, including the Australian Taxation Office, Australian Securities and Investments Commission, Centrelink, Child Support Agency and the Australian Financial Security Authority.
In addition, there are circumstances in which we may disclose your personal information to another organisation for particular purposes that are important to help us to operate our business. These circumstances are described in detail below.
SHARING INFORMATION WITH OTHER ORGANISATIONS
We will not sell your personal information to other organisations. We will generally only give another organisation access to your personal information when the other organisation is providing services to us that help us to operate our business or to provide a service to you (for example providing you with information about our projects).
- provide, manage or develop the services that we offer. This includes service providers (such as mail house providers, printers and advertising agencies), postal services, call centres, customer research agencies and our advisers;
- maintain, review, and develop our business systems, procedures and infrastructure, including testing or upgrading our computer software;
- with reviews of our business operations and structure.
We may also share your personal information with another organisation in relation to potential or threatened legal proceedings or disputes (whether between you and that organisation or between us and that organisation), including for the purposes of gaining legal advice, or to take action which we consider appropriate in relation to suspected unlawful activity or serious misconduct, including investigating any such alleged activity. We may also share your personal information with an organisation where we have obtained your consent.
We may also collect and use your personal information so that we can promote and market our projects, products and services to you (including by way of direct mail, telemarketing, SMS and MMS messages).
We will only send you this information if:
- you have indicated your consent to receiving such information; or
- such information is related to the purpose for which we originally collected your personal information.
We send this information to keep you informed of our projects, products and services, but if you don’t want us to do this, you can contact us at any time to let us know that you no longer want to receive this information. Such marketing may be undertaken by or on behalf of Destination Gold Coast Consortium using your personal information.
YOUR PRIVACY ON THE INTERNET
SECURITY OF PERSONAL INFORMATION
We will take reasonable steps to protect your personal information and ensure it is accurate, up-to-date and, when that personal information is used or disclosed, relevant to the purpose for which the information is being used or disclosed. Your personal information is held on secure servers or in storage located in controlled environments.
Our employees and service providers are required to maintain the confidentiality of any personal information held by us.
ACCESS TO AND CHANGING YOUR PERSONAL INFORMATION
You are welcome to ask for access to this by contacting Destination Gold Coast Consortium directly by email to firstname.lastname@example.org or in writing to:
Destination Gold Coast Consortium
PO Box 13226
Brisbane QLD 4003
A copy of your information will generally be made available to you within 30 days. However, there are circumstances under the Australian Privacy Principles in which we are not required to give you access to personal information. We will endeavor to let you know if one of these exceptions applies to your request. If we intend to charge you a fee for us to find the information you have requested, we will inform you of this cost before we provide the information to you. If you find that your personal information is inaccurate or out-of-date, please let us know. If you have a question or need to contact us in relation to privacy, please contact us using the details below:
Destination Gold Coast Consortium
PO Box 13226
Brisbane QLD 4003
You should advise us if you do not wish to be identified and wish to remain anonymous or use a pseudonym when entering into transactions with us. We will endeavour to assist with any such request:
- provided it is not impracticable to operate and communicate with you if you have not identified yourself in the circumstances; or
- except where we are required by law or an order from a court or tribunal requires us to only deal with you if you have identified yourself.
YOUR SENSITIVE INFORMATION
We do not generally collect personal information about your racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual preferences or practices or criminal records, or health information. If we do, we will only collect such information where:
- we are required to do so under a law that applies to our business, for example to comply with our obligations to maintain the security and integrity of our venues under the Casino Control Act 1982 (Qld); or
- we have obtained your consent.
CHANGES IN THE FUTURE
ADDITIONAL INFORMATION ON PRIVACY
For more information about privacy issues and the protection of privacy, visit the Office of the Australian Information Commissioner’s website at www.oaic.gov.au.
COMPANY E-MAIL ADDRESSES
Electronic addresses that are published on our websites are for professional communications only and this is not an invitation to send unsolicited commercial e-mails that are not related to our business.
Should you wish lodge a privacy complaint, this can be made in writing to the Privacy Officer, Destination Gold Coast Consortium, PO Box 13226, George Street, Brisbane QLD 4003, Australia or by email to email@example.com. Any privacy complaint will normally be assessed, reviewed and responded to within 30 days. If necessary, the Privacy Officer can investigate the matter and advise of any corrective or other action taken by the business to address the matter.